Privacy Policy

PrimeTruit Bank ("PrimeTruit", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website or use our banking services.

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services or contact us for support. This includes:

• Identity Information: Full name, date of birth, government-issued ID details.
• Contact Information: Email address, phone number, home address.
• Financial Information: Account balances, transaction history, deposit and transfer records.
• Technical Information: IP address, browser type, device information, login timestamps.
• Communications: Messages sent through our live chat and contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your bank account
• To process deposits, withdrawals and fund transfers
• To send transactional emails and OTP verification codes
• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To provide customer support via live chat and email
• To improve our website and banking services
• To send important account notices and security alerts

3. Sharing of Information

PrimeTruit does not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Legal Compliance: When required by law, court order or government authority.
• Fraud Prevention: With law enforcement agencies to investigate suspected fraud or illegal activity.
• Service Providers: With trusted third-party providers who assist us in operating our platform, subject to strict confidentiality agreements.
• Business Transfers: In connection with any merger, acquisition or sale of assets, where your data may be transferred as a business asset.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption on all data transmission
• Two-factor authentication (2FA) on every account login
• Bcrypt password hashing — your password is never stored in plain text
• Admin-verified transaction approvals for all deposits
• Regular security audits and vulnerability assessments

While we use commercially reasonable efforts to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements. Upon account closure, we retain records for a minimum of 7 years as required by financial regulations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to certain processing of your personal data.
• Portability: Request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at info@primetruit.com.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For full details on how we use cookies, please read our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. We will notify you of any material changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: